Offering a swimming pool, Hyatt Ziva Cancun is set in Zona Hotelera, which is home to all-inclusive resorts, international restaurants, and relaxing sandy beaches, about a 9-minute stroll from Playa Forum. This resort features a cash machine and a currency exchange on site.
This accommodation offers 547 rooms with a mini-fridge-bar, and such modern conveniences as a flat-screen TV with satellite channels. Some units feature views of the sea.
The accommodation provides a sunbathing terrace and an outdoor pool for an extra charge. Guests can make different arrangements at the Hyatt Ziva, including snorkelling and lawn tennis or rent cars to explore Cancun. This property features a wellness area and a spa lounge along with a Turkish steam bath, a Turkish steam room and a Jacuzzi.
Guests can have breakfast in the restaurant every morning. There is an à la carte restaurant with a spacious terrace. The restaurant El Mercado is situated right near this Cancun hotel.
Located in the neighbourhood of Coco Bongo, the accommodation also provides easy access to Arrecife Chitales. Playa Tortugas is 10 minutes by car from the 5-star hotel in Cancun. Nature lovers will appreciate the proximity to Playa Caracol, which is just 0.6 km away. Hyatt Ziva Cancun is placed about a 10-minute ride from Playa Langosta.
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Here you can find verified reviews our users posted on this website
Irene
2023-10-19
The beachfront resort offers a village-like atmosphere that connects you to the natural beauty and serenity of Mexico's coast. The setting was so relaxing that it felt like being in a small, peaceful town by the sea rather than a bustling resort.
Minor inconsistency with charges.
Charles
2023-10-10
I booked this hotel for a vendor expo and found its facilities to be top-notch. The numerous restaurants and bars, multiple pools, kids club with water park, and reliable internet access in public areas were convenient. The meeting rooms, conference rooms, and business center provided a professional setting for work, while the 24-hour reception and onsite parking added to the convenience.
The only service that would have been beneficial for my work at the expo would have been a dedicated business concierge.
Chris
2023-09-30
The room at Hyatt Ziva Cancun was like a dream! The MP3 docking station and fully-stocked minibar were super cool and the Caribbean Sea view was amazing. I felt like a VIP with 24-hour room service and comfy bedding.
I personally found the direct pool access a bit overwhelming, but I know some people would love it.
Tony
2023-08-30
We loved the easy-to-find chairs with umbrellas, delicious food and drinks, and the happy and helpful staff. The free entertainment was a bonus, and we enjoyed the big beach area with its three separate beaches.
Almost perfect - just a few minor hiccups that didn't detract from our overall experience.
Alice
2023-08-29
Hotel Top for relaxing or drinking in the all inclusive, people who are in this hotel are courteous and educated the difference to other hotels in the hotel zone of Cancun
Very expensive in fact when compared with other hotels (Maldives, Mauritius...) I estimate that the prices should be between 25% and 35% cheaper than the proposed prices. Just in comparison with earthly paradises.
Jeremy
2023-08-28
The accommodation has a good infrastructure.
The check in is not agile. It could be improved
Seth
2023-08-22
As a solo digital nomad traveler, it may not have been the ideal choice, but my stay at Ziva was fantastic. The range of facilities available was impressive, with everything I needed right at my fingertips. The buffet restaurant consistently impressed me with its wide variety of options, attentive staff, and ample seating. The fitness center was top-notch, equipped with all the machines and weights I could ask for. I even managed to get in a great workout. The entertainment options were fun, albeit a bit pricey. The comfortable bed and spacious room were perfect for my needs. The staff were always friendly and helpful.
Strongly recommend this hotel.
Adam
2023-08-21
Attention and kindness
I couldn't adjust the air conditioning, I think it was badly set.
Brian
2023-08-19
From the moment we stepped foot into this hotel, we knew we were in for a luxurious experience. The exclusive amenities provided in our room were worth every penny, especially the Jacuzzi. The service provided by the staff was impressive, everyone was polite and helpful. The Spa & Wellness Centre was amazing, the massage I received was one of the best I've ever had. The outdoor swimming pool was breathtaking, and the beach access was excellent.
The only minor issue we encountered was the Wi-Fi speed, which could be improved. However, this did not affect our overall stay at the hotel.
Jack
2023-08-18
good hotel. Recommended in all aspects. Clean venue, staff, restaurants.
Nothing.
Jim
2023-07-26
Amazing service and friendly staff. Upgraded room with complimentary tequila and balcony spa. Access to adults-only pool and bar. All-inclusive bars and restaurants. Beautiful beach and pool views.
Lewis
2023-07-25
The location of the hotel was perfect, with breathtaking views of the ocean. The staff were very friendly and provided excellent customer service. I also enjoyed the variety of restaurants available, especially the food trucks and lunch stations by the pool, which offered delicious options while enjoying the sun.
The communication regarding nightly events was confusing, and the information on the website was not accurate. Additionally, there were issues with the restrooms on one side of the property and some of the staff lacked good customer service skills.
Mary
2023-07-25
We chose the hotel for the good opinions and for a cousin who made her marriage there. We don't regret it, the days we spent there were wonderful. The very good attention from the moment of arrival to every point we were. I want to thank the butler Joshua, who attended us during these days and left us even more comfortable in our room and prepared a surprise for us! The food and drinks were very good. Room service, excellent. The beach is clean, pools and chairs in excellent condition.
1- The Dolphin pool, very small, I was sorry to look at them. It is horrible to watch the dolphins in prison, while there is a giant sea where they can be better. 2- The attention of the people at the pool bar on the 3rd floor, where you can feel the bad mood.
John
2023-06-22
The service at Hyatt Ziva was exceptional. We were impressed by the friendliness and helpfulness of the staff throughout our stay. They were always smiling and made us feel welcome at all times. The variety of amenities available 24/7 was also a great plus.
Jean
2023-06-19
Excellent. I was on a special diet and they took care of giving me the elements to continue with it ECEPTIONAL. THE KINDNESS AND PREDISPOSITION OF THE STAFF WAS INCREDIBLE
EVERYTHING
David
2023-06-03
The hotel offers an abundance of family-friendly activities and entertainment options, suitable for all ages. From lively live music at the lounges to engaging water sports and a dedicated KidZ Club, there's always something to keep the whole family entertained. Additionally, the turn-down service and complimentary refreshment centers added a touch of luxury to our stay, providing a high-tech entertainment experience and a well-stocked refreshment center.
My children wished for more variety in the kids' meal options, catering to different tastes and dietary preferences.
Adam
2023-05-27
I recently stayed at Hyatt Ziva in Cancun for a week-long vacation. The service at this hotel was truly exceptional - the staff were friendly and always ready to assist. The room was spacious and the bed was incredibly comfortable. I also loved the variety of dining options available, with delicious food at every restaurant. The hotel had a great pool area with fun activities during the day, and at night, there were entertaining shows and parties to enjoy. The beach was absolutely stunning, making for a perfect relaxation spot. my experience at Hyatt Ziva was excellent.
Can recommend this hotel.
Larry
2023-05-09
Exceptional hospitality, beautiful decor, comfortable rooms, excellent food, friendly staff, stunning ocean view.
There was nothing I didn't like.
Aaron
2023-04-25
The location of this resort is ideal, with a real Mexican restaurant nearby for authentic cuisine. The beach is just a short walk away, and the resort is surrounded by amazing restaurants and bars. The rooms are modern, clean, and comfortable, with a lovely bathroom and even a jacuzzi on the balcony. The staff is attentive and friendly, offering excellent service throughout. Guests can enjoy a delicious breakfast and take advantage of the various facilities, such as the multiple pools and beautiful beaches.
One aspect that could be improved is the air conditioning, as it was a bit too strong and adjusting the settings didn't make much difference.
Natalie
2023-03-25
The food at this hotel was amazing! We indulged in a variety of delicious dishes during our stay. The top-notch service provided by the staff was also commendable. They were friendly, attentive, and went above and beyond to make us feel special. Additionally, the location of the hotel was fantastic. It was situated on a stunning beach and offered breathtaking views of the ocean.
There were a few aspects that we didn't enjoy. One of the downsides was the limited availability of certain amenities and activities.
Frank
2023-03-14
The location of this all-inclusive resort is near a popular Mexican restaurant, Habaneros, which is right by the beach. The food options inside the hotel are up to par with other amazing restaurants nearby. The beach and pool areas are not too crowded, and the service is impeccable. The hotel's breakfast is amazing, and the view from some of the rooms is breathtaking, especially the ones in the Turquoise Tower, with access to the private hot tub, steam room, sauna.
One negative aspect is that the hotel allows guests to get extremely drunk, as witnessed by some of the reviews.
Stewart
2023-03-14
Breath-taking location, excellent facilities, friendly and attentive staff, amazing food, all-inclusive system rich, calm sea.
Nothing could have been better.
William
2023-03-12
I keep choosing this spot because it suits me perfectly. I’m taken care of here. The first time I stayed, the staff returned my forgotten shower bag. With Wi-Fi, pool, spa, and more, I’m coming back for Easter. No pets, no smoking, and all the amenities I need.
William
2023-03-05
The location is perfect with stunning views of the ocean. The staff is friendly, polite, and always available to help. The restaurants offer a diverse range of food and the all-inclusive system provides a variety of drinks and beverages. The beach is beautiful and well-maintained, with designated waiters for each area. The room features modern amenities and has a balcony with a jacuzzi.
Raymond
2023-01-16
We loved the themed restaurants and Carlos' service at Bar Del Mar. Despite some minor inconveniences, we enjoyed our stay at Hyatt Ziva. we'd recommend it.
Nathan
2022-12-16
Loved the village-like atmosphere, the amazing entertainment, and the variety of dining options. The saltwater lagoon where I could swim with dolphins was a unique experience. So much fun!
Captive dolphins, really? I'm sure they love being taken from the wild and confined to a small pool just for our entertainment.